Shipping policy
At FlickIt, we work to get your order to you as quickly and reliably as possible. Below you'll find all the details about processing times, delivery, and shipping to your country.
1. Order Processing
All orders are processed within 2–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email with your tracking information.
2. Delivery Times
Estimated delivery time after dispatch is 9–10 days.
This means the total estimated time from purchase to delivery is approximately 11–13 business days (processing + shipping).
Please note that delivery times are estimates and are not guaranteed. They may vary depending on your location, local carrier performance, customs processing, and other factors beyond our control.
3. Shipping Destinations
We currently ship to the following regions:
- European Union
- United Kingdom
- United States
- Canada
- Australia
If your country is not listed at checkout, we are unfortunately unable to deliver to your location at this time.
4. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase. Any promotional free-shipping offers will be clearly indicated.
5. Order Tracking
Once your order ships, you will receive a tracking number by email. You can use it to follow your delivery at any time.
Please allow 2–5 business days for the tracking information to become active after you receive it. If your tracking has not updated after this period, contact us at flickit@use.startmail.com and we'll be glad to help.
6. Customs, Duties, and Import Taxes
For orders shipped to the United Kingdom, United States, Canada, and Australia, your order may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by your local customs authority and are the responsibility of the customer.
FlickIt has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before ordering.
7. Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and correct at checkout. FlickIt is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your address, contact us as soon as possible at flickit@use.startmail.com. We can only amend the address if the order has not yet been dispatched.
8. Delays
While we aim to meet all estimated delivery times, occasional delays may occur due to circumstances beyond our control, such as customs procedures, carrier disruptions, weather conditions, high-demand periods, or public holidays.
If your order is significantly delayed beyond the estimated timeframe, please reach out and we will investigate with the carrier on your behalf.
9. Lost or Damaged Packages
If your order arrives damaged, or if your tracking shows it as delivered but you have not received it, please contact us within 7 days of the delivery date at flickit@use.startmail.com. Where possible, please include photos of any damage so we can resolve the issue quickly, whether through a replacement or a refund.
10. Contact
For any questions about your shipment or delivery, contact us at:
📧 flickit@use.startmail.com
We aim to respond within 24–48 hours.