Refund policy

At FlickIt, we want your shopping experience to be positive. For this reason, we offer a clear returns and refunds policy, valid for customers worldwide.

1. Return period
You have 90 calendar days from the delivery date to request a return or exchange.
In the European Union and the United Kingdom, the legal 14-day right of withdrawal applies without the need for justification (EU Directive 2011/83/EU; UK Consumer Contracts Regulations 2013). This period is included within our global 90-day return policy.

2. Conditions of returned products
To accept your return, the following conditions must be met:

  • The product must be unused, in perfect condition, and in its original packaging.
  • All tags, accessories, and manuals (if applicable) must be included.
  • Proof of purchase is required (invoice, receipt, or order number).

3. Non-returnable items
The following items cannot be returned:

  • Personalized or made-to-order products.
  • Gift cards or electronic vouchers.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Partial refunds (if applicable)
Partial refunds may be granted in situations such as:

  • Items showing signs of use not attributable to our responsibility.
  • Returned products that are incomplete (missing accessories or parts).
  • Any item returned outside the 90-day return period.

5. Return procedure

  • Contact us at flickit@use.startmail.com, indicating your order number and the reason for the return.
  • We will send you the return instructions and the corresponding return address.
  • Returns sent without prior authorization will not be accepted.

Please do not send any product back before contacting us and receiving a confirmed return address, as our returns address may vary depending on your location.

6. Return shipping costs

  • If the return is due to a defective, damaged, or incorrect product, we will cover all return shipping costs.
  • If the return is due to a change of mind or personal reasons, the customer is responsible for return shipping costs.
  • Original shipping costs are non-refundable (unless the order arrived defective or incorrect).

Note for EU and UK customers exercising the 14-day right of withdrawal: you are entitled to a refund of the item and the standard original shipping cost; the cost of returning the item may be borne by you unless the item was faulty.

7. Refunds
Once we receive and inspect the returned item, we will notify you by email of the approval or rejection of your refund.
If approved, the refund will be processed using the same payment method used for the purchase, within a maximum of 14 calendar days from receipt of the return.
The time it takes for the refund to appear will depend on your bank or card issuer.
If you decide to cancel your order before it has been shipped, you will be refunded in full.

8. Exchanges
We only replace items if they are defective, damaged, or incorrect.
For exchanges for a different product, you must place a new order after completing the return.

9. Gifts

  • If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift voucher for the value of the return.
  • If it was not marked as a gift, the refund will be issued to the original purchaser.

10. Legal warranty
All our products are covered by the mandatory legal warranties applicable in each country:

  • European Union: 2-year minimum legal guarantee against defects (Directive 2019/771).
  • United Kingdom: statutory rights under the Consumer Rights Act 2015.
  • United States, Canada, and Australia: the consumer guarantees and warranties required by applicable local law (including Australian Consumer Law, which cannot be excluded).

This is in addition to our commercial 90-day return policy.

11. Contact
📧 For any questions regarding returns or refunds: flickit@use.startmail.com